Welcome to Yilong Carpet

Return & Exchange

About Return and Exchange:

yilongcarpet.com specializes in rugs production and sales. We devote ourselves in providing you premium quality rugs with reasonable price and knight service .In order to offer you secure online shopping circumstance, we are launching 'Exchange & Return' campaign from now.

Definite details below:

1. The customer who isn't satisfied with our products, please contact us by email [email protected] within 48 hours to make application of "return or exchange" since you sign for your goods. Overdue, this item is not available.

2. There won't be any restocking fee charged for exchange, but clients may have to bear the shipping fee. we do not refund the price difference if you exchanged lower priced products. For refund cases, the shipping fee and restocking fee will be deducted from your refund. But if it is our fault, you get full refund. After your exchange or return request has been confirmed, the return address will be given to you to send back the items.

3. Please email us with pictures of the goods that you intend to return or exchange for our reference.

4. In order to make sure that we are able to receive your returned package, please be sure to contact us before sending it back. We have every right to refuse to sign for the package if you send it back without our permission! Otherwise, you will be responsible for all the losses arising there from.

5. The above is applied for the in-stock rugs, excluding any custom rugs and special offer products except for any quality problem. Please make sure Merchandise is unused and in original condition and packaging.

6. If customers can follow the above items, please contact us via [email protected].

About Cancelling:

We can cancel the order for you free of charge if you contact us in time after your purchase.

1. For instock orders, please contact us within 8 hours the minute you finish the payment.
2. For custom orders, please contact us within 24 hours the minute you finish the payment.
3. Please click contact us at the bottom of our website, choose the department you require and submit your information there, we will write back to you at the first time as soon as we receive your e-mail. Overdue, a handling fee will be charged.
4. Orders can't be canceled once the parcels are dispatched or the extensions are being customized.

All rights to interpret are reserved by yilongcarpet.com

Note: If requesting for exchange or cancel your order, you shall firstly contact us by service email: [email protected]. We will not provide any exchange or return service on returned rugs without our permission, and all loss shall be undertaken by customers.



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