Return & Exchange

About Return and Exchange:

At Yilong Carpet, we want you to be completely satisfied with your purchase. Due to the high-value and handcrafted nature of our rugs, please inspect your package immediately upon arrival.

1. RETURN REQUEST WINDOW
   Customers must contact us to request a return or exchange within 48 hours of receiving the package. Return requests made after 48 hours of delivery will not be eligible for a refund.
2. RETURN CONDITIONS
   To be eligible for a return, the rug must be:

• Unused, unwashed, and in its original, undamaged condition.
• Accompanied by original packaging and order information.

3. HOW TO INITIATE A RETURN

• Email us at [email protected] within 48 hours of delivery with your order number and photos/videos of the item.
• Our team will review your request and provide a Return Merchandise Authorization (RMA) along with the designated return address.
• Please do not send items back without prior RMA authorization.

4. RETURN SHIPPING & FEES

• Customer Responsibility: For non-defective returns, customers are responsible for paying all return shipping costs.
• Defective/Damaged Items: If the item arrives damaged or incorrect, please notify us within 48 hours with photos, and we will cover the return shipping costs or arrange a replacement.
• Restocking Fee: We do NOT charge any restocking fees.

5. REFUNDS
   Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed back to your original payment method within 5–7 business days.

CONTACT INFORMATION
Henan Yilong Carpet Company Limited
Email: [email protected]
Phone: +86 156 3892 7921
Address: 2204, 9 Bldg of Jincheng Times Square, Jinshui District, Zhengzhou